HyperQuality, Inc.

HyperQuality, Inc. provides third-party quality assurance and business intelligence management solutions for contact centers in the United States of America. The companys call center quality assurance solutions include agent performance monitoring; evaluation of call, email, and chat interactions between contact center agents and customers; vendor management; and compliance verification. It also develops ClearMetrix, a Software-as-a-Service based contact center performance management platform that offers agent feedback and coaching, calibration management, performance dashboards, and threshold alert solutions; and generates actionable feedback in the areas of CSAT, revenue, cost, and operation metrics for customer care agents. In addition, the company offers customized business process consulting services in the areas of sales effectiveness, voice of customers, enterprise value management, and call center process management. It serves customers in technology, telecommunications, travel, retail, financial services, education, and utility industries. The company was founded in 2003 and is headquartered in Seattle, Washington. As of July 2, 2012, HyperQuality, Inc. operates as a subsidiary of Intellisist Inc.